Rocky Mountain Vacations
Terms and Conditions
Please Read Carefully

INITIAL DEPOSITS, FINAL PAYMENTS:
Rocky Mountain Vacations, hereafter referred to as RMV, is a division of Travel Organizers American Express, Cook Group LTD. RMV maintains sales offices at 931 Blake Avenue, Glenwood Springs, Colorado, 81601, with corporate offices at 7373 South Alton Way, Englewood, Colorado 80112. RMV requires a minimum $350 per person Initial Deposit at the time of booking plus a non refundable payment for the optional RMV Travel Protection Plan as administrated by Travel Insured International, the cost of which will vary depending on the per person cost of the package. Your RMV Agent will provide you with exact cost of your travel insurance at the time of sale. A higher per person deposit may be required for holiday or other bookings if the lodging in question requires an unusually large deposit. Final Payment is due 60 days prior to travel. Reservations made inside 60 days require Payment in Full at the time of booking. RMV accepts as payment, VISA, MasterCard, Discover, and American Express as well as personal checks, wire transfers and money orders. Note: Payment for a reservation on a tour or trip shall constitute acceptance and consent to all provisions of the RMV Terms and Conditions.

ON-LINE RESERVATIONS/BOOKINGS
Clients booking their reservation using the RMV On-Line Reservation System are advised that On-Line reservations are not confirmed until a sales representative has reviewed and reconfirmed via email or written correspondence all components reserved on-line. While RMV will make every effort to confirm your reservation request, we reserve the right to substitute components of similar or greater value, subject to the clients review and approval. If the client is not satisfied with any required substitution, then the client will be entitled to a full refund, provided RMV is notified by the client within three (3) business days of the initial deposit.

TOUR PRICE:
Tour Prices include all documented package components. Unless otherwise indicated, taxes on lodging, ski lift tickets and airport to resort ground transfers are included in the Tour Price.

Items not included in your Tour Price include any tips or gratuities, some airport taxes or surcharges, some GST or local taxes/surcharges, rental vehicle upgrades, rental vehicle taxes, surcharges imposed by the vehicle rental company for drivers under 25 years of age, fuel costs and optional protection programs associated with rental vehicles. All travel / tour features of any description not specifically listed as a package component within an individual RMV tour are exclusive of the Tour Price.

CHANGES:
Due to increased airline security measures, it is imperative that all airline tickets are printed with the passenger’s name exactly as it appears on their photo identification. Any change to a Passenger Name Record (PNR) after ticketing, including a name change or spelling correction required to protect the name provided to RMV by the client or group leader, will be subject to a $150.00 per person administrative fee, plus any fare differential from the original reservation to the new reservation. All other changes made to an RMV reservation at the request of the client or group leader following initial deposit will be subject to a $50.00 per change administrative fee, plus any differential in the initial package fare and the revised package fare.

AIRLINE SCHEDULE CHANGES, IMPORTANT NOTICE:
It is the policy of all airlines, domestic and international, that airfares are not guaranteed until tickets are issued. Further, it is the practice of all airlines to institute periodic schedule changes which may, from time to time, produce mis-connecting flights, cancelled flights, or other undesirable circumstances outside the control of RMV. Changes in flight times by the airline do not cancel or alter the agreement between the client and RMV, RMV will do everything possible to try and reaccommodate the clients preferred schedule but we can make not guarantees or assurances. As the airlines provide no fare protection until after ticketing, then therefore, RMV provides no fare protection until after ticketing and ticketing cannot take place until final payment in full is received from the client or group leader. All passengers with air ticketing included in their travel package are therefore encouraged to make payment in full for their travel package at the time of sale, or as soon thereafter as possible following initial deposit.

LODGING:
Hotel and condominium management companies used by RMV in building travel packages endeavor to honor, but do not guarantee, specific buildings, units or bedding type requests. While RMV will exercise every reasonable effort to reserve and provide lodging and bedding as requested, RMV will not be responsible for lodging or bedding substitutions enacted by hotels or condominium management companies, such changes or substitutions being clearly beyond our control.

OCCUPANCY WITHIN LODGING:
Lodging occupancy in hotels, condominiums and private homes provided in RMV travel packages is limited by the bedding within that lodging. Occupancy beyond the bedding provided in the lodging unit is typically a violation of the local fire code, and in any event is not sanctioned under this agreement. Specifically, double, queen and king sized beds, including sleeper sofas and trundle beds in these sizes, provide sleeping arrangements for up to two (2) people each, while twin beds and roll-a-way beds, where available, provide sleeping arrangements for a single person.

VEHICLE RENTALS:
A rental car or SUV can be an excellent choice for ground transportation. However, be advised that mountain driving can be hazardous, weather can cause roads to become unusable and could either delay or prevent clients from getting to your desired destination, as well as additional caution is required. Moreover, Car/SUV rentals within RMV packages are subject to the policies and procedures of the rental car companies which include, but may not be limited to, the following items …

Designated Driver / Minimum Age Requirements: The client must designate the driver of the vehicle at the time of booking. The designated driver needs to be at least 21 years of age. For drivers between the ages of 21 through 24, the rental car company may impose an age related surcharge, which if imposed, is not included in your Tour Price and which would be collected directly by the car rental company at the time the vehicle is presented to the client. Regardless of age, the designated driver must present a valid driver’s license, and a valid credit card in the designated driver’s name. The designated driver must also possess a “clean driving record” as determined by the rental car company. Additional qualified drivers may be added to a vehicle rental contract, however there may be a daily fee collected directly by the rental car company for this consideration.

Extra Cost Items: Other extra cost items associated with rental vehicles that are not included in the Tour Price include additional time in possession of the vehicle beyond the specific number of (24) hr days provided within your Tour, optional collision damage waiver (CDW) and loss damage waiver (LDW) products, airport access fees, applicable state and local taxes, vehicle upgrades, fuel charges, and tolls, if any.

Definition of Vehicle Category: Rental vehicles specified for inclusion in RMV Tour Packages are identified only with regard to the vehicle category as defined within the RMV the vendor contract. No guarantee of a specific year, model or manufacture is provided to the client either from the car rental company or RMV.

INTERNATIONAL TRAVEL:
ALL RMV International packages are quoted in USD’s based on international exchange rates valid at the time of the quote. Prices are subject to change until Final Payment has been received. Clients not RMV are solely responsible for obtaining all necessary Visa’s or entry documents, as well as having their own valid passports. RMV assumes no responsibility for denied entrance into any country, including the USA. No refund will be forthcoming in the event a client is denied passage at an international border.

CANCELLATIONS:
Your right to receive a refund should you elect to cancel is limited as outlined below. Individual cancellations 60 days or more prior to travel will result in a forfeiture of 50% of all payments on hand, unless the lodging entity in question has a more stringent policy which would then supersede RMV policy in this regard. Cancellations inside 60 days of travel will result in full forfeiture of all payments. Notification of cancellation must be made in writing to Rocky Mountain Vacations, 931 Blake Avenue, Glenwood Springs, CO 81601, or via FAX to 970 945 8612. No refund will be made for unused portions of your tour / travel package, including unused lift tickets, “no show” or early checkout from lodging accommodations, unused airline tickets, early return of a rental car/SUV, unused shuttle transportation, or any other unused component of your tour / travel package. Cancellation of any component of your tour / travel package made directly by the client with any vendor, product or service shall not constitute cancellation of that component within this contract and shall not entitle the client to a refund of any kind.

TRAVEL PROTECTION:
The RMV Travel Protection Plan, as administered by Travel Insured International, is highly recommended as the only means within this travel services contract to safe-guard your family and protect your vacation investment in the event you need to cancel prior to departure, experience trip interruption or delay, experience lost luggage, or need medical assistance or evacuation during your vacation. Without purchase of the RMV Travel Protection Plan, your right to recover funds in the event of a cancellation is strictly limited as outlined in the Cancellations section of this contract. The RMV Travel Protection Plan, which is included in all our proposals, will be offered to you at the time of sale, that is, as you pay your initial deposit. You do have the option, at the time of the initial deposit, to advise your sales agent to remove the RMV Travel Protection Plan from your Tour / Package, in which case you will not be charged for the Travel Protection Plan, nor will you be covered by the benefits and services of the Travel Protection Plan. In these uncertain times, we urge you to protect you and your fellow travelers, and your travel investment by purchasing the RMV Travel Protection Plan.

RESPONSIBILITY:
The nature of skiing, snowboarding, snowmobiling, ice skating and other winter sport and travel activities involves a degree of risk, including but not limited to exposure to unpredictable mountain weather and hazardous driving conditions for which the client assumes total responsibility. Rocky Mountain Vacations, a Division of Travel Organizers, Cook Group, LTD, does not purport to guarantee or assume responsibility for snow conditions, road conditions, ski industry equipment maintenance or lodging housekeeping standards. Rocky Mountain Vacations, its agents, and employees shall not be responsible for personal injuries, property damages, delay or change of itinerary incurred by any person or tour participant arising out of the act of negligence of any direct or supplemental air carrier, hotel or other person rendering any of these services included in these Tours.

Rocky Mountain Vacations is an agent, not a principal between the client and the various travel and ski industry vendors. Accordingly, Rocky Mountain Vacations assumes no responsibility beyond supplying the travel components outlined herein, and only then as provided and regulated by RMV contractual arrangements with the various vendors involved, and only then when final payment has been received in a timely fashion. No refunds are provided for Acts of God. All family or group leaders are responsible to advise each person within the family or group of all the RMV Terms and Conditions.