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Terms
and Conditions
Please
Read Carefully
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INITIAL
DEPOSITS, FINAL PAYMENTS:
Rocky
Mountain Vacations, hereafter referred to as RMV,
is a division of Travel Organizers American Express,
Cook Group LTD. RMV maintains sales offices at
931 Blake Avenue, Glenwood Springs, Colorado,
81601, with corporate offices at 7373 South Alton
Way, Englewood, Colorado 80112. RMV requires a
minimum $350 per person Initial Deposit at the
time of booking plus a non refundable payment
for the optional RMV Travel Protection Plan as
administrated by Travel Insured International,
the cost of which will vary depending on the per
person cost of the package. Your RMV Agent will
provide you with exact cost of your travel insurance
at the time of sale. A higher per person deposit
may be required for holiday or other bookings
if the lodging in question requires an unusually
large deposit. Final Payment is due 60 days prior
to travel. Reservations made inside 60 days require
Payment in Full at the time of booking. RMV accepts
as payment, VISA, MasterCard, Discover, and American
Express as well as personal checks, wire transfers
and money orders. Note: Payment for a reservation
on a tour or trip shall constitute acceptance
and consent to all provisions of the RMV Terms
and Conditions.
ON-LINE
RESERVATIONS/BOOKINGS
Clients
booking their reservation using the RMV On-Line
Reservation System are advised that On-Line reservations
are not confirmed until a sales representative
has reviewed and reconfirmed via email or written
correspondence all components reserved on-line.
While RMV will make every effort to confirm your
reservation request, we reserve the right to substitute
components of similar or greater value, subject
to the clients review and approval. If the client
is not satisfied with any required substitution,
then the client will be entitled to a full refund,
provided RMV is notified by the client within
three (3) business days of the initial deposit.
TOUR
PRICE:
Tour
Prices include all documented package components.
Unless otherwise indicated, taxes on lodging,
ski lift tickets and airport to resort ground
transfers are included in the Tour Price.
Items
not included in your Tour Price include
any tips or gratuities, some airport taxes or
surcharges, some GST or local taxes/surcharges,
rental vehicle upgrades, rental vehicle taxes,
surcharges imposed by the vehicle rental company
for drivers under 25 years of age, fuel costs
and optional protection programs associated with
rental vehicles. All travel / tour features of
any description not specifically listed as a package
component within an individual RMV tour are exclusive
of the Tour Price.
CHANGES:
Due
to increased airline security measures, it is
imperative that all airline tickets are printed
with the passenger’s name exactly as it appears
on their photo identification. Any change to
a Passenger Name Record (PNR) after ticketing,
including a name change or spelling correction
required to protect the name provided to RMV
by the client or group leader, will be subject
to a $150.00 per person administrative fee,
plus any fare differential from the original
reservation to the new reservation. All other
changes made to an RMV reservation at the request
of the client or group leader following initial
deposit will be subject to a $50.00 per change
administrative fee, plus any differential in
the initial package fare and the revised package
fare.
AIRLINE
SCHEDULE CHANGES, IMPORTANT NOTICE:
It
is the policy of all airlines, domestic and
international, that airfares are not guaranteed
until tickets are issued. Further, it is the
practice of all airlines to institute periodic
schedule changes which may, from time to time,
produce mis-connecting flights, cancelled flights,
or other undesirable circumstances outside the
control of RMV. Changes in flight times by the airline do not cancel or alter the agreement between the client and RMV, RMV will do everything possible to try and reaccommodate the clients preferred schedule but we can make not guarantees or assurances. As the airlines provide no fare
protection until after ticketing, then therefore,
RMV provides no fare protection until after
ticketing and ticketing cannot take place until
final payment in full is received from the client
or group leader. All passengers with air ticketing
included in their travel package are therefore
encouraged to make payment in full for their
travel package at the time of sale, or as soon
thereafter as possible following initial deposit.
LODGING:
Hotel
and condominium management companies used by
RMV in building travel packages endeavor to
honor, but do not guarantee, specific buildings,
units or bedding type requests. While RMV will
exercise every reasonable effort to reserve
and provide lodging and bedding as requested,
RMV will not be responsible for lodging or bedding
substitutions enacted by hotels or condominium
management companies, such changes or substitutions
being clearly beyond our control.
OCCUPANCY
WITHIN LODGING:
Lodging
occupancy in hotels, condominiums and private
homes provided in RMV travel packages is limited
by the bedding within that lodging. Occupancy
beyond the bedding provided in the lodging unit
is typically a violation of the local fire code,
and in any event is not sanctioned under this
agreement. Specifically, double, queen and king
sized beds, including sleeper sofas and trundle
beds in these sizes, provide sleeping arrangements
for up to two (2) people each, while twin beds
and roll-a-way beds, where available, provide
sleeping arrangements for a single person.
VEHICLE
RENTALS:
A
rental car or SUV can be an excellent choice
for ground transportation. However, be advised
that mountain driving can be hazardous, weather can cause roads to become unusable and could either delay or prevent clients from getting to your desired destination, as well as
additional caution is required. Moreover, Car/SUV
rentals within RMV packages are subject to the
policies and procedures of the rental car companies
which include, but may not be limited to, the
following items …
Designated
Driver / Minimum Age Requirements: The
client must designate the driver of the vehicle
at the time of booking. The designated driver
needs to be at least 21 years of age. For drivers
between the ages of 21 through 24, the rental
car company may impose an age related surcharge,
which if imposed, is not included in your Tour
Price and which would be collected directly by
the car rental company at the time the vehicle
is presented to the client. Regardless of age,
the designated driver must present a valid driver’s
license, and a valid credit card in the designated
driver’s name. The designated driver must also
possess a “clean driving record” as determined
by the rental car company. Additional qualified
drivers may be added to a vehicle rental contract,
however there may be a daily fee collected directly
by the rental car company for this consideration.
Extra
Cost Items: Other extra cost items associated
with rental vehicles that are not included in
the Tour Price include additional time in possession
of the vehicle beyond the specific number of (24)
hr days provided within your Tour, optional collision
damage waiver (CDW) and loss damage waiver (LDW)
products, airport access fees, applicable state
and local taxes, vehicle upgrades, fuel charges,
and tolls, if any.
Definition
of Vehicle Category: Rental vehicles specified
for inclusion in RMV Tour Packages are identified
only with regard to the vehicle category as
defined within the RMV the vendor contract.
No guarantee of a specific year, model or manufacture
is provided to the client either from the car
rental company or RMV.
INTERNATIONAL
TRAVEL:
ALL
RMV International packages are quoted in USD’s
based on international exchange rates valid
at the time of the quote. Prices are subject
to change until Final Payment has been received.
Clients not RMV are solely responsible for obtaining all necessary Visa’s or entry documents, as well as having their own valid passports. RMV assumes no responsibility for denied entrance
into any country, including the USA. No refund
will be forthcoming in the event a client is
denied passage at an international border.
CANCELLATIONS:
Your right to receive a refund should you elect
to cancel is limited as outlined below. Individual
cancellations 60 days or more prior to travel
will result in a forfeiture of 50% of all payments
on hand, unless the lodging entity in question
has a more stringent policy which would then supersede
RMV policy in this regard. Cancellations inside
60 days of travel will result in full forfeiture
of all payments. Notification of cancellation
must be made in writing to Rocky Mountain Vacations,
931 Blake Avenue, Glenwood Springs, CO 81601,
or via FAX to 970 945 8612. No refund will be
made for unused portions of your tour / travel
package, including unused lift tickets, “no show”
or early checkout from lodging accommodations,
unused airline tickets, early return of a rental
car/SUV, unused shuttle transportation, or any
other unused component of your tour / travel package.
Cancellation of any component of your tour / travel
package made directly by the client with any vendor,
product or service shall not constitute cancellation
of that component within this contract and shall
not entitle the client to a refund of any kind.
TRAVEL
PROTECTION:
The
RMV Travel Protection Plan, as administered
by Travel Insured International, is highly recommended
as the only means within this travel services
contract to safe-guard your family and protect
your vacation investment in the event you need
to cancel prior to departure, experience trip
interruption or delay, experience lost luggage,
or need medical assistance or evacuation during
your vacation. Without purchase of the RMV Travel
Protection Plan, your right to recover funds
in the event of a cancellation is strictly limited
as outlined in the Cancellations section of
this contract. The RMV Travel Protection Plan,
which is included in all our proposals, will
be offered to you at the time of sale, that
is, as you pay your initial deposit. You do
have the option, at the time of the initial
deposit, to advise your sales agent to remove
the RMV Travel Protection Plan from your Tour
/ Package, in which case you will not be charged
for the Travel Protection Plan, nor will you
be covered by the benefits and services of the
Travel Protection Plan. In these uncertain times,
we urge you to protect you and your fellow travelers, and your
travel investment by purchasing the RMV Travel
Protection Plan.
RESPONSIBILITY:
The
nature of skiing, snowboarding, snowmobiling,
ice skating and other winter sport and travel
activities involves a degree of risk, including
but not limited to exposure to unpredictable mountain
weather and hazardous driving conditions for which
the client assumes total responsibility. Rocky
Mountain Vacations, a Division of Travel Organizers,
Cook Group, LTD, does not purport to guarantee
or assume responsibility for snow conditions,
road conditions, ski industry equipment maintenance
or lodging housekeeping standards. Rocky Mountain
Vacations, its agents, and employees shall not
be responsible for personal injuries, property
damages, delay or change of itinerary incurred
by any person or tour participant arising out
of the act of negligence of any direct or supplemental
air carrier, hotel or other person rendering any
of these services included in these Tours.
Rocky
Mountain Vacations is an agent, not a principal
between the client and the various travel and
ski industry vendors. Accordingly, Rocky Mountain
Vacations assumes no responsibility beyond supplying
the travel components outlined herein, and only
then as provided and regulated by RMV contractual
arrangements with the various vendors involved,
and only then when final payment has been received
in a timely fashion. No refunds are provided for
Acts of God. All family or group leaders are responsible
to advise each person within the family or group
of all the RMV Terms and Conditions. |
Printable
version of Terms and Conditions
We invite you to call
Rocky Mountain Vacations
during normal business
hours
with any ski
travel question. We
promise you will be
speaking with a
qualified
mountain
travel specialist almost immediately!
Or if you
prefer, e-mail us at …
info@rocky-mountain-ski-vacations.com.
This special is based on
contracted fares and
current availability.
Accordingly, space and
prices cannot be
guaranteed until receipt
of timely deposits.
To speak with a knowledgeable
ski specialist, a real person,
Call 888 463 9676 before you book!
Rocky Mountain Vacations
931
Blake Avenue · Glenwood Springs · Colorado ·
81601
Email:
info@rocky-mountain-ski-vacations.com
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